Your privacy - our Privacy Policy

We are Vita Health & Fitness Limited. This Privacy Policy sets out our privacy practices. Please take the time to review this Privacy Policy carefully as it tells you how your personal information will be treated by us.

By using our website(s), any Vita Pilates studio or our services, you unconditionally agree to be bound by this Privacy Policy. Vita Pilates wants to offer you a good website experience. This Privacy Policy forms part of our Website terms of use. It also forms part of our Client terms. Consequently, additional functions, features, products or services are incorporated into our website from time to time. This may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

If you have any questions regarding our Privacy Policy please contact us.

Disclosing your information to others

Other than the disclosures referred to in this Privacy Policy, we will not disclose any personal information about you without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime) or it is reasonably necessary to do so in order to provide our services and products to you. Our policy is not to sell or share data.

What do we collect and use personal information for?

We need to collect and process personal information about you (including your name, your email address, gender and birth date) in order to:

  • administer your accounts with us,
  • process orders, payments or applications submitted by you,
  • customise the service we provide to you,
  • administer or otherwise carry out our obligations in relation to any agreement you have with us including in relation to our services and products,
  • verify your identity (for example, in the event you are a competition winner),
  • anticipate and resolve problems with any services and products supplied to you,
  • carry out market research and tracking of sales data, and/or
  • send you information about our services and products (if you have chosen to receive such information).

We may ask you for this information through our website, by email, by one of our telephone operators or when you visit our studio(s). Certain information is collected automatically, as described later in this Privacy Policy. Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services and products for you.

Non-personal information

We may automatically collect non-personal information about you such as the type of internet browser you use or the website from which you linked to our website(s). You cannot be identified from this information and it is only used to assist us in providing an effective service on our website(s). We may from time to time supply the owners or operators of third party websites from which it is possible to link to our website(s) with information relating to the number of users linking to our website(s) from their websites. You cannot be identified from this information.

Log files/IP addresses

When you visit our website(s), we may automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our website(s) and to collect broad demographic information for aggregate use.

Information placed on your computer or other device

We may store some information (commonly known as a cookie) on your computer or other device when you look at our website(s). This information facilitates your use of our website(s) and helps us try to provide you with a high standard of service. You can erase or block cookies from your computer or other device if you want to (your help screen or manual should tell you how to do this), but certain Vita Pilates services may not work correctly if you set your browser not to accept cookies.

Third party websites

We are not responsible for the privacy policies and practices of other websites even if you access them using links from our website(s) and recommend that you check the policy of each website you visit.

Improving our service

If you have agreed that we can, staff from Vita may contact you from time to time by e-mail or by telephone in order to get your feedback on the services and products we provide to you.

Information about services and products

We want to be able to provide you with a high standard of service. In order to help us do this, where you have agreed to receive such information, from time to time we may send you details of services and products which we think may be of interest to you.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time; please contact us so that we can attend to this. If you have another query relating to your information, please contact us.

 

For new Vita clients ...

We currently have 3 special offers to welcome you to try our studio:

1st session less than half price

Get your first Vita small group session for less than half price. Contact us.

10 Days Unlimited

Or try a 'fitness concentrate' with unlimited sessions (max one a day) within a period of 10 consecutive days for only £85. Contact us.

Blended package offer

Or get a one-to-one private session with one of our senior trainers plus two small group sessions with a saving of £70! Contact us.


NEW! Private Online Sessions!

Don't live near the studio? Get fit and feel great from the comfort of your home. Contact us.


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